Frequently asked questions

Do you support SSL (HTTPS) for web?
Yes. SSL is a technology enabling encryption of the content transferred between the web server and the web browser. Among other things, SSL is used for secure transfer of credit card details on the net. If you want to offer online payment on your web pages, you should employ SSL.

You can use SSL with us in the following way for webhotel medium and greater with PHP 5.3:

1. At

This is the easiest and quickest way to enable SSL for your webhotel, and is well suited for e.g. Facebook apps.

If your domainname is, the URL will be as in the headline,

This solution is free of charge for webhotel medium and greater, since you do not need a separate SSL certificate. Contact us if you want to set this up.

2. Directly at

If you want SSL directly with your own domain name (, then the procedure is as follows. Please note that this may take several days.

  1. The domain must have web hotel Medium or larger. We do not charge any additional fees.
  2. SSL is currently unsupported for PHP 5.5, but works for PHP 5.3.
  3. Let us know if you want your SSL certificate for something other than www.+your domain name.
  4. Also tell us the following for use with the certificate, and specify if they differ from the domain owner's info:
    • Company name (website owner)
    • Locality/city and country
    • E-mail address
    Any other contact information is unnecessary, the certificate does not need street/postal addresses or names.
  5. We'll create a CSR (Certificate Signing Request) for you.
  6. You then send the CSR to a certificate authority (CA), and make sure to note that the server type is Apache/mod_ssl. When ordering, most vendors will let you specify whether your certificate will work both with and without "www". We recommend SSL certificates from Comodo, either of these depending on your needs and finances:
    • StartCom StartSSL (free of charge under certain conditions, or USD 59,90 per year)
    • PositiveSSL (€ 49.00 per year)
    • InstantSSL (€ 64.95 per year)
  7. The certificate authority will send you a so-called CA bundle and a certificate, usually in the form of a zip file, e.g. Send this to us.
  8. Please do not send us the certificate as pasted or forwarded text.
  9. We'll install the certificate on our server, and let you know when it's ready.

Remember to renew your certificate before it expires, and send the new certificate file to us. You may reuse the CSR you originally received from us.